Customer Specialist applicants have rated the interview process at Verizon with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 70% positive. To compare, the company-average is 64.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Specialist roles take an average of 18 days to get hired, when considering 13 user submitted interviews for this role. To compare, the hiring process at Verizon overall takes an average of 25 days.
Common stages of the interview process at Verizon as a Customer Specialist according to 13 Glassdoor interviews include:
Phone interview: 19%
One on one interview: 17%
Background check: 15%
Skills test: 15%
Drug test: 13%
Personality test: 11%
Group panel interview: 6%
IQ intelligence test: 4%
Presentation: 2%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. The process took 4 weeks. I interviewed at Verizon (Wilmington, NC) in Mar 2014
Interview
I applied online and received an email inviting me to an open house. A friend's husband had referred me. I had applied before and never gotten a reply.
I attended the open house and had a very short interview with a couple of questions about my resume and 4 behavioral questions (Name a time when...) after which I got a tour of the call center and was scheduled an assessment test. Google the questions they ask to be prepared.
The assessment was a 7 part test designed to test your ability to multi task, type, and logic. As long as you can type reasonably quickly and multi task you will be fine. I was told upon completion that I passed and would be receiving a phone interview.
The phone interview was short as well (maybe 20 minutes) with more behavioral questions. Just be able to explain a difficult customer experience, your selling technique, a time when you had to tell a customer no, etc. At the end I was told I was moving forward and set a time for my final in person interview. I prepared a list of possible answers to questions since I am horrible at coming up with answers on the spot.
The final interview was the most nervewrecking. It was a few more behavioral questions and then a listen and answer portion. I had to listen to real customer calls and review the Customer Specialist's responses. I didn't get any feedback and felt like I got the brush off when I was told I'd be contacted by a "rep" but I received a call from HR with an offer within the week. The 7 panel drug test had to be completed within 48 hours of the offer and the background check took about two weeks. They asked for a high school diploma which I didn't have but my transcripts sufficed. After that Verizon called to confirm that one issue had come up but I told them it could only be the one I had already told them about. the guy called me back a couple hours later to confirm I got the job.
I will say at multiple times I thought I had failed or they weren't interested. It is a difficult process but worth it!
Interview questions [1]
Question 1
Name a time when you had difficulty with new technology. Name a time when you had to read between the lines of a customers needs.
I applied online. The process took 2 weeks. I interviewed at Verizon (Atlanta, GA) in Feb 2017
Interview
Interview process was pretty quick, which was nice. Want to say 3 weeks total and could have been quicker if I scheduled interviews sooner. I applied online and was sent an assessment to complete. It's pretty easy and just assesses your ability to multi-task, type, and behavior in the type of software they utilize.
Within a few days I was contacted for a phone interview. There interview process is very structured. You can choose from available time slots. They email you a very useful information sheet that goes over company values, specific information about the role, and salary and schedule info. They also link some videos for you to watch about the role and company. It was pretty scripted as they are pretty much typing everything you say, but the woman I interviewed with was nice and we had some decent conversation which is always a plus. It lasted about an hour. She let me know on phone that I would have a face to face interview and gave me tips on how to prepare.
Within a week after the phone screen I had my face to face. Surprisingly it was only with a single recruiter and not with an actual call center supervisor which I found to be very odd. She asked the same questions that they asked in the phone screen. It felt very rigid and structured. Basically sat me in this small room- think a doctors office and the chair you can sit in instead of hopping up on the table. She sat across from me on the computer and asked scripted questions and she recorded responses word for word it seemed like. It felt more like giving a statement to an investigator or like I mentioned earlier, talking to a doctor about my symptoms vs an actual interview. Did not seem quite natural. I understand this makes it efficient for them and probably helps candidates not get lost in the shuffle as well, but the typing and lack of eye contact is weird. But the interview went through my resume and had a behavioral question or two and some role play. The role play can seem odd, but the key is to ask questions to assess the customers need. The interview was somehow shorter than my phone interview, which I took as a bad sign. And sure enough the next day was presented with a denial email. I was surprised given my qualifications and how well I usually interview, but I am pleased with how quick the process was overall and with the structure.
I applied online. The process took 2 weeks. I interviewed at Verizon (Wilmington, NC) in Nov 2016
Interview
Very fast process took about 2 weeks total from application to official hiring. 2 days after application I was emailed an invitation for anow assessment which is approx. 1.5 hrs long. A few days later I was given a phone screen which lasted 30 or so minutes. After the phone screen I was given a 1 on 1 interview with a hiring manager. Best advice for the 1 on 1 is be yourself and have energy.
I applied online. I interviewed at Verizon (Huntsville, AL)
Interview
Online assessment, phone interview, face to face interview. STAR questions during phone interview and face to face. Role play of phone conversations during face to face interview. Just be prepared to answer questions in the STAR format. Also have a good clear speaking voice for the role play. Online assessment requires some multitasking abilities.