I applied online. The process took 2 weeks. I interviewed at Via Transportation in Jul 2025
Interview
Initial 30 minute screening with recruiter that was very uninterested and monotone throughout the whole experience. It was obvious that they were reading from a script and using AI to take notes about your experience. When asked for feedback, they commented that there was none at this time they could give. From 5 minutes into interviewing I knew I would not be moving forward.
Interview questions [1]
Question 1
Tell me about a time you've dealt with a difficult customer
Candidates applying for Customer Success Principal roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Via Transportation overall takes an average of 31 days.
Common stages of the interview process at Via Transportation as a Customer Success Principal according to 1 Glassdoor interviews include:
Phone interview: 100%
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