I applied online and received an email to schedule a phone interview two weeks later. The first call was with the head of the team and went well, if not a little rushed. He asked some questions about my management experience and how I’d solve some problems. After that, another phone interview was scheduled. This call was with another member of the team. All the questions seemed to be things that the person hired for the role would have to be thinking about on a day-to-day basis. They were thought-provoking and challenging. There were no behavioral questions or cultural fit questions. This position is for someone who could bring new knowledge to the team, so some of the questions didn’t make much sense. I got an email a week later saying they decided not to continue the process with me and that it’s their policy not to provide feedback to interviewees. The job has since been reposted. In the second phone interview, I asked what the rest of the hiring process entailed and he said: a potential third phone interview, an in-person full day interview, and a potential technical test before an offer is made. I say that it was a neutral experience for two reasons: the first person was clearly rushed and the second person was at times condescending. Additionally, the three people I interacted with (two phone interviews, one recruiting manager) did not make up a diverse group (all men). Possibly the way it is at Via, but not encouraging for women and other underrepresented groups.