Customer Service Representative applicants have rated the interview process at WPS Health Solutions with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 68.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 13 days to get hired, when considering 15 user submitted interviews for this role. To compare, the hiring process at WPS Health Solutions overall takes an average of 17 days.
Common stages of the interview process at WPS Health Solutions as a Customer Service Representative according to 15 Glassdoor interviews include:
Phone interview: 22%
Background check: 22%
One on one interview: 16%
Skills test: 16%
Personality test: 9%
IQ intelligence test: 6%
Group panel interview: 3%
Other: 3%
Presentation: 3%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at WPS Health Solutions (Marion, IL) in Feb 2021
Interview
Simple but fine-tuned. Very Professional and informative from start to finish the process is very well laid out. You are notified quickly and are given ample time check your schedule, making sure you have an interview time that works for you.
Interview questions [1]
Question 1
I was asked about my experience handling difficult customers and explain a time and how I handled it.
Phone interview. Easy. Had to talk to a couple different people until the offer came for hiring. Typical questions just want to make sure you are able to have a good high speed connection and have basic computer skills
Typical time to receive information about setting up an interview. HR staff is very professional and courteous. Seem to have a good system to prioritize potential candidates. Good experience and flexible.
I applied online. I interviewed at WPS Health Solutions in Aug 2022
Interview
The interview process was very simple and the interviewer created a very comfortable environment to express your feelings freely , she took her time and went over everything with me and the expectations that the company is looking for.
Interview questions [1]
Question 1
The questions that were asked were basically about previous job experience and customer service.