I applied online. The process took 2 weeks. I interviewed at Waitrose (London, England) in Jun 2017
Interview
First there was a group interview. We first filled out application forms like our preferred store and date we could would and our details and that.
Next we were taken into another room in groups of around 6/8 (the people sat at the same table) given a list of items that they sell including price and a few key ingredients and another list full of customers and descriptions of either specific items they were looking for or asking for recommendations.
As a group we were then given like 5 minutes to assign 1 item to each person while 2 assessors sat in the room and observed us. After that we had to explain why we chose each item for said person. The main idea is that you were active in the discussion and putting your ideas forward while working as a team.
Afterwards it was 1:1 interviews
They asked some basic questions; it was a very friendly atmosphere; the recruitment process is very straightforward; I think it takes no more than two weeks. First a telephone interview, then an interview with the managers
it was a normal customer service interview with competency and situational questions and questions about yourself and all that kind of stuff. very basic part-time job interview that anyone could get through
Completed an online assessment that was harder than it seemed and then did an in person interview with one of the managers. She was very friendly and I felt at ease.
Interview questions [1]
Question 1
How would you deal with a customer who was unhappy with a purchase?