I applied online. The process took 1+ week. I interviewed at Waitrose (Sevenoaks) in Sep 2016
Interview
Group scenario that you had to rank the importance of each through your “working day” then 1:1 interview asking numerous questions then we had to tell them what sections we wouldn’t mind going into and when we could work
They asked some basic questions; it was a very friendly atmosphere; the recruitment process is very straightforward; I think it takes no more than two weeks. First a telephone interview, then an interview with the managers
it was a normal customer service interview with competency and situational questions and questions about yourself and all that kind of stuff. very basic part-time job interview that anyone could get through
Completed an online assessment that was harder than it seemed and then did an in person interview with one of the managers. She was very friendly and I felt at ease.
Interview questions [1]
Question 1
How would you deal with a customer who was unhappy with a purchase?