Smooth. One of the best interview processes I have ever undergone for any employer. The interview process was in parts over the course of 2 weeks (I think), and are as follows: I met with the recruiter first for a 20-30 minute phone call to see if I was the right candidate Whatnot is looking for. Then I met (via Zoom) with a Team Lead for the Customer Support department where I was asked various scenario based questions pertaining to the role I was applying for. I was then given a take-home assessment to complete. The assessment revolved around me doing some investigative work to solve some moderate to complex customer issues, adequately responding to them, as well as giving additional information to processes that could be implemented to improve/enhance the experience for the customer. Processes were also conjured up to also prevent or lessen the impact of these scenarios from ever happening again at the degree of severity in which they were brought to our initial attention. I then met (via Zoom) with the Head of Customer Support/Experience where I was also asked questions pertaining to the role making sure that they were in alignment with the principles of the company. The last interview was (via Zoom) with the Senior Manager of Marketplace/Ops (I believe). All of the previous interviews were very conversational and organic. This interview was no different but did feel a little more laid back for some reason. Probably because I went through all the previous trials and this was more of a final informal getting to know you/what are your aspirations/what do you bring to Whatnot type of chat. Overall, It was an awesome experience. I was offered the job once I submitted 3 references (1 former manager, 2 previous peers/colleagues). I can't wait to start! I can see myself growing at Whatnot and contributing to its longterm success. I strongly believe in the potential it has to expand into other social media avenues as well. I highly recommend anyone that hasn't heard of Whatnot to check it out. It's making waves.