Process was organized and very smooth. Fast responses and very transparent with expectations. Email correspondence and speedy in answers. They even sent an email with the complete and entire on boarding process listing step by step what to expect and even when to expect information.
I applied online. I interviewed at Williams-Sonoma, Inc. (Phoenix, AZ) in Aug 2020
Interview
The recruiter was pleasant. He made it comfortable and helped with being nervous. He asked how much experience I’ve had in customer service. Also, what experience I’ve had with a not so happy customer and how did I help them to resolve their issue.
Interview questions [1]
Question 1
How would you help a customer who had called previously and was told their inquiry would be resolved within 72 hours, but wasn’t?
Remote Customer Service Representative applicants have rated the interview process at Williams-Sonoma, Inc. with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 61.2% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Williams-Sonoma, Inc. as a Remote Customer Service Representative according to 2 Glassdoor interviews include:
Background check: 25%
Personality test: 25%
Phone interview: 25%
Drug test: 25%
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