I applied in-person. The process took 3 days. I interviewed at Williams-Sonoma, Inc. (Las Vegas, NV) in Jul 2013
Interview
Brief, I took a quiz on a computer and then was interviewed in person by a low level manager. The computer quiz portion was irrationally easy, and the weirdest part was that there was a drug test. I passed it, but honestly don't see why a phone rep needs to pass a pee test.
Interview questions [1]
Question 1
Describe a situation where you had to quickly fix a mistake you made.
Recorded videos of yourself no face to face interview. Multiple questions based on experiences. Very easy interview and less nerve-wrecking. It was maybe about 10 questions or so and you get 2 minutes prep time.
I applied online. I interviewed at Williams-Sonoma, Inc. (Norman, OK) in Nov 2020
Interview
1st interview never happened ( I was given a time slot for when the recruiter was to call me for my interview, but it they never called or emailed) I then resubmitted and was able to get another time slot. This time I did get a call and was asked to do a mock scenario. Never asked any questions it was fairly easy total phone time was about 8 minutes. Then I was told that I would get a call from a manager with 3-4 business days with an answer. I was lucky to get one the next day and was hired.
Interview questions [1]
Question 1
Mock scenario Mr XYZ paid full price for an item that was on promotion, item was being delivered already and he wanted to return the item upon delivery. How would I assist this customer.
I applied online. I interviewed at Williams-Sonoma, Inc. (Atlanta, GA) in Jul 2019
Interview
Easy apply via Indeed, 10 min assessment & one-way video interview. It takes about 2 weeks for them to respond after video interview. Quick process & not complicated. Questions were relevant & mostly your typical interview questions- 7 total. They use Spark Hire for video interview.
Interview questions [1]
Question 1
Every superhero has a special power- what is your special power along with something you want to improve on?
Customer Service Associate applicants have rated the interview process at Williams-Sonoma, Inc. with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 61.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 3 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at Williams-Sonoma, Inc. overall takes an average of 18 days.
Common stages of the interview process at Williams-Sonoma, Inc. as a Customer Service Associate according to 9 Glassdoor interviews include:
Drug test: 29%
Skills test: 14%
Background check: 14%
One on one interview: 14%
Phone interview: 10%
IQ intelligence test: 5%
Personality test: 5%
Group panel interview: 5%
Presentation: 5%
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