Customer Support applicants have rated the interview process at Wise with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 73% positive. To compare, the company-average is 49.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support roles take an average of 29 days to get hired, when considering 22 user submitted interviews for this role. To compare, the hiring process at Wise overall takes an average of 24 days.
Common stages of the interview process at Wise as a Customer Support according to 22 Glassdoor interviews include:
Skills test: 18%
Phone interview: 18%
One on one interview: 18%
Background check: 14%
Presentation: 11%
Group panel interview: 9%
Personality test: 7%
IQ intelligence test: 2%
Other: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 weeks. I interviewed at Wise (Tallinn) in Jul 2021
Interview
The process was very pretty smooth as I applied for the job online and then received a screening call. I got to take a home test, which was pretty easy and similar to your typical support-related jobs. The first round was good, as well, as they guided me through the whole process and were very nice.
The Final round was with two department heads, and I had covid, but I appeared in the interview and gave my best. I was convinced that I would get the offer as they asked questions about relocating, and in the end, after waiting for a few days, I got the rejection email, but they were kind enough to set up a call to give feedback since I went all the way till the last round.
The feedback I received on the call was that I didn't look motivated for this job I told them I'm highly motivated but I guess that COVID-19 effect they were able to see that on my face during the interview.
Interview questions [1]
Question 1
tell us about your experience working in Support and handling difficult customers?
Very basic questions mainly looking for the level of English that you possess. Interviewers are often not even paying attention to what is being said. Quite impressive how unprofessional the interview process seemed
Interview questions [1]
Question 1
How would you deal with a customer who is frustrated?
I applied online. I interviewed at Wise (São Paulo, São Paulo) in Mar 2026
Interview
It's a quick yet thorough interview with few steps done 100% through Google Meet. It's 100% conducted in the English language and includes a handful of questions regarding previous experience.
Phone screen. Online interview. Easy for the most part. Nothing else to it really. And you have another interview with the leads and their leads. But there was never hard questions asked. Just general stuff