Customer Support applicants have rated the interview process at Wise with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 73% positive. To compare, the company-average is 49.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support roles take an average of 29 days to get hired, when considering 22 user submitted interviews for this role. To compare, the hiring process at Wise overall takes an average of 24 days.
Common stages of the interview process at Wise as a Customer Support according to 22 Glassdoor interviews include:
Phone interview: 18%
One on one interview: 18%
Skills test: 18%
Background check: 14%
Presentation: 11%
Group panel interview: 9%
Personality test: 7%
IQ intelligence test: 2%
Other: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Wise (Tallinn) in May 2024
Interview
It was a good experience, but difficult for me. I was nervous so it slowed me down a bit.
The proccess was apply - screening - HR interview.
The first step questions been about my experiences, documents and interest on Wise's company.
Interview questions [2]
Question 1
Tell me a little about your experiences with customer support
Very basic questions mainly looking for the level of English that you possess. Interviewers are often not even paying attention to what is being said. Quite impressive how unprofessional the interview process seemed
Interview questions [1]
Question 1
How would you deal with a customer who is frustrated?
I applied online. I interviewed at Wise (São Paulo, São Paulo) in Mar 2026
Interview
It's a quick yet thorough interview with few steps done 100% through Google Meet. It's 100% conducted in the English language and includes a handful of questions regarding previous experience.
Phone screen. Online interview. Easy for the most part. Nothing else to it really. And you have another interview with the leads and their leads. But there was never hard questions asked. Just general stuff