The interview started with a pretty riendly call, followed by situational and behavioral questions. They focused a lot on values, clear communication, and empathy. Overall, it felt supportive, with an emphasis on customer obsession and problem-solving mindset.
Interview questions [1]
Question 1
"Tell me about a time you dealt with a frustrated customer. How did you handle the situation, and what was the outcome?"
Recruiter is easy to bein touch with and keeps you updated on the interview process. Face-to-face interview where you will go through a technical assessment to see how you will answer enquiries.
I applied through other source. I interviewed at Wise (Budapest)
Interview
First a test with 2 fake emails in which you have to answer as a customer service representative then interview by zoom with one of the team leaders at the offices in budapest
Online interview with lovely recruiter who set me at ease. More of a conversation that strict interview questions. Really set me at ease and got the most out of me.