I applied online. The process took 3 weeks. I interviewed at Yext (Manila, Manila) in Mar 2025
Interview
The interview process at Yext for a Technical Support Specialist role typically consists of multiple stages designed to assess both technical skills and customer support abilities. First is the Initial Screening (Recruiter Interview), followed by Technical & Customer Support Assessment (Written), then interviews, and then lastly, Platform Assessment.
I applied through an employee referral. The process took 2 weeks. I interviewed at Yext in Mar 2025
Interview
The process was very straightforward, and Reshma, the Hiring Specialist, was incredibly helpful throughout. The instructions provided were clear and detailed, offering a great overview of what to expect during the interview. From hiring manager to tech manager, they are all friendly and professional at the same time. Great experience!
Interview questions [1]
Question 1
At one point, I was asked to share a moment when I felt particularly successful with a project I was assigned at my previous company, as well as how I handled the experience.
Technical Support Specialist applicants have rated the interview process at Yext with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 81.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Technical Support Specialist roles take an average of 18 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Yext overall takes an average of 26 days.
Common stages of the interview process at Yext as a Technical Support Specialist according to 2 Glassdoor interviews include:
Phone interview: 20%
One on one interview: 20%
Skills test: 20%
Background check: 10%
IQ intelligence test: 10%
Other: 10%
Personality test: 10%
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