First there was an Online interview with video questions and an online cognitive assessment. Following that, there was a phone screening with a recruiter who then set up an in person interview with multiple team members - the leadership team and director. Following the interview and offer, I submitted my information for a background check through ESS. I was then passed to HR who started my onboarding process. It was all very organized and efficient

There was a 20 minute phone call, followed by a 45 minute remote interview where you recorded your answers and submitted them, then a team in person interview where I met the Customer advocate managers and they each asked me different questions round table style.

The interview process was complex but unique. I met with 4 people throughout the day, and also had to complete a personality test as well as an explanation test. I interviewed separately with 3 people, and shadowed a current Customer Advocate employee. Additionally a tour of the office was completed.