Customer Success Manager applicants have rated the interview process at Zendesk with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 49.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 31 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Zendesk overall takes an average of 28 days.
Common stages of the interview process at Zendesk as a Customer Success Manager according to 8 Glassdoor interviews include:
Phone interview: 32%
Background check: 18%
One on one interview: 14%
Presentation: 14%
Group panel interview: 14%
Skills test: 9%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. The process took 5 days. I interviewed at Zendesk in Jul 2013
Interview
Met with a recruiter that asked standard background questions, why you are looking at opportunities with their firm, and experiences that can relate to the role. Recruiter was forthcoming and followed up shortly that I was overqualified for the role and suggested a more senior role with the firm. The HR dept communicates well which is helpful in a job search.
5
Other Customer Success Manager Interview Reviews for Zendesk
Process classique (Entretien RH puis entretien manager, puis entretien team member puis panel puis offre). Très bon feeling avec l'équipe TA vraiment au top qui donne vraiment l'impression de s'intéresser à vous.
Interview questions [1]
Question 1
Comment tu définis la stratégie de ton territoire commercial ?
The process too a very long time. They are just not fast to get back to you, but otherwise not so bad. The presentation is fair -- and not too much lift. They give you a lot of room to be creative and show your personally.
Interview questions [1]
Question 1
What are the trends in CS right now that have you the most excited?
I applied through an employee referral. The process took 2 weeks. I interviewed at Zendesk (Boston, MA) in May 2024
Interview
The recruiter completely
Ghosted after our phone screen. I followed up twice and not even a quick reply letting me know they weren’t moving forward. It was also through a referral so I was pretty surprised, not really a good look
Interview questions [1]
Question 1
Asked about background in SaaS and comfort with technical issues