I applied online. I interviewed at Zendesk in Nov 2020
Interview
Had a first good interview with the recruiter. All was positive, I was invited for the next interview and then radio silence. I did not hear anything back from the recruiter to schedule my second interview with the hiring manager. Very disappointing .
Interview questions [1]
Question 1
Why do you want this job?
What is a work experience where you helped others?
Give me an example of an event which changed your career?
Process classique (Entretien RH puis entretien manager, puis entretien team member puis panel puis offre). Très bon feeling avec l'équipe TA vraiment au top qui donne vraiment l'impression de s'intéresser à vous.
Interview questions [1]
Question 1
Comment tu définis la stratégie de ton territoire commercial ?
The process too a very long time. They are just not fast to get back to you, but otherwise not so bad. The presentation is fair -- and not too much lift. They give you a lot of room to be creative and show your personally.
Interview questions [1]
Question 1
What are the trends in CS right now that have you the most excited?
I applied through an employee referral. The process took 2 weeks. I interviewed at Zendesk (Boston, MA) in May 2024
Interview
The recruiter completely
Ghosted after our phone screen. I followed up twice and not even a quick reply letting me know they weren’t moving forward. It was also through a referral so I was pretty surprised, not really a good look
Interview questions [1]
Question 1
Asked about background in SaaS and comfort with technical issues
Customer Success Manager applicants have rated the interview process at Zendesk with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 49.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 31 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Zendesk overall takes an average of 28 days.
Common stages of the interview process at Zendesk as a Customer Success Manager according to 8 Glassdoor interviews include:
Phone interview: 32%
Background check: 18%
One on one interview: 14%
Presentation: 14%
Group panel interview: 14%
Skills test: 9%
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