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      Zendesk

      Acquired by Hellman & Friedman

      Engaged Employer

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      Related searches: Zendesk reviews | Zendesk jobs | Zendesk salaries | Zendesk benefits | Zendesk conversations
      Zendesk interviewsZendesk Solution Consultant interviewsZendesk interview
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      Solution Consultant Interview

      Sep 13, 2022
      Anonymous Interview Candidate
      Singapore
      No offer
      Positive experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 4 weeks. I interviewed at Zendesk (Singapore)

      Interview

      It started with a small chat with the HR followed by one round of interview with the sales director who was also the hiring manager. Then there was one round with the presales director , technology director and regional sales director. Then there were two rounds of solution presentation, where I was asked to select from 3 scenarios and present the solution . The scenario had to be configured within the application and the demo included live presentation, value proposition and competitive analysis. It went well until the last question where I was asked to an elevator pitch of the solution, by that point I had already spoken for 1 hour and couldn't provide anything relevant.

      Interview questions [1]

      Question 1

      Pretty standard questions around presales and day today operations.
      Answer question
      2

      Other Solution Consultant Interview Reviews for Zendesk

      Solutions Consultant Interview

      May 22, 2025
      Anonymous Interview Candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 2 months. I interviewed at Zendesk in May 2025

      Interview

      Interview Process: 5 stages total, culminating in a panel presentation and demonstration My Experience: The multi-stage interview process was comprehensive which is typical for Solutions Consultant positions. I invested significant time and effort preparing for each stage, particularly the final panel presentation and demo, dedicating several days to ensure it met professional standards. Communication Concerns: Unfortunately, the post-interview communication was disappointing. After completing all five stages, including the intensive final presentation, I received no follow-up communication regarding the outcome. Despite sending a follow-up email after two weeks of silence, I still received no response. I eventually learned the outcome only after approaching the hiring manager directly at a company event. Overall Impression: While I understand that hiring processes can be lengthy and decisions difficult, basic professional courtesy - such as notifying candidates of outcomes after they've invested considerable time and effort - should be standard practice. This experience left me questioning the company's commitment to candidate experience and professional communication standards.
      1

      Solution Consultant Interview

      Apr 1, 2025
      Anonymous Interview Candidate
      Singapore
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Zendesk (Singapore)

      Interview

      Structured but recruiter was only there to organized the calls. no value add to the interview process. No communication after interview as well after multiple emails. requires multiple follow ups

      Interview questions [1]

      Question 1

      Tell me more about yourself. how do you handle difficult conversations
      Answer question

      Solutions Consultant Interview

      Mar 22, 2024
      Anonymous employee
      Ciudad de Mexico
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 months. I interviewed at Zendesk (Ciudad de Mexico) in Mar 2024

      Interview

      fue relativamente facil pero hay que prepararse pues si no estufdias tus respuestas puede que te agarren desprevenido y eso podría ponerte nervioso y tal vez contestar cosas que no tengan nada que ver con lo que te estan preguntando en realidad
      1

      Zendesk interviews FAQs

      • Solution Consultant applicants have rated the interview process at Zendesk with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 25% positive. To compare, the company-average is 49.6% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Solution Consultant roles take an average of 51 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Zendesk overall takes an average of 28 days.
      • Common stages of the interview process at Zendesk as a Solution Consultant according to 4 Glassdoor interviews include:

        Presentation:  23%

        Group panel interview:  23%

        Background check:  15%

        Phone interview:  15%

        One on one interview:  15%

        Drug test:  8%

      • Here are the most commonly searched roles for interview reports -

        1. Account Executive(169) ;
        2. Software Engineer(127) ;
        3. Senior Software Engineer(93) ;
        4. Sales(55) ;
        5. Business Development Representative (BDR)(45) ;
        6. Sales Development Representative (SDR)(37) ;
        7. Customer Advocate(35) ;
        8. Manager(35) ;
        9. Technical Support Engineer(32) ;
        10. Enterprise Account Executive(28) ;
        11. SMB Account Executive(25) ;
        12. Senior Account Executive(22) ;
        13. Technical Support Specialist Engineer(22) ;
        14. Customer Success Manager(21) ;
        15. Commercial Account Executive(20) .


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      Jobs at Zendesk

      5 jobs in United States
      Senior Sales Engineer
      Georgia
      ·
      $188K - $282K /yr
      (Employer provided)
      View job
      Senior Sales Engineer
      New York, NY
      ·
      $188K - $282K /yr
      (Employer provided)
      View job
      Senior Solutions Architect
      Florida
      ·
      $206K - $308K /yr
      (Employer provided)
      View job
      Forward Deployed Engineer
      California
      ·
      $200K - $300K /yr
      (Employer provided)
      View job
      Sales Engineer
      Austin, TX
      ·
      $148K - $222K /yr
      (Employer provided)
      View job
      View all Solution Consultant Jobs