If you were supposed to work 7 hours but then you found out you had to work 14 hours on a plane, what would you do to make passengers calm?
Attendant Interview Questions
Attendant Interview Questions
Interviews for attendant positions focus on your interpersonal skills, ability to follow procedures, and your ability to work on a team. Expect questions that center around dealing with difficult or disruptive customers, how you deal with long flights and being away from home, and your customer service skills and experience.
Top Attendant Interview Questions & How to Answer
Question 1
Question 1: How will you handle an emergency during a flight?
How to answer
How to answer: The interviewer wants to know that you can stay calm and follow protocol during an emergency. Discuss correct safety practices and how you will remain calm to make sound decisions. If you have experience in dealing with emergencies, a short example will help this answer.
Question 2
Question 2: How did you resolve a conflict with a demanding or irate customer?
How to answer
How to answer: Focus on how you resolve customer conflict while remaining calm and professional. If you've never been a flight attendant, highlight a time in a previous job where you had to address a customer or interpersonal issue.
Question 3
Question 3: How does our airline stand out from others?
How to answer
How to answer: Interviewers want to know if you will fit well with their airline's operations. Do your research beforehand and pay attention to its hubs, how many airports it serves, and the airline size. Mention the mission statement and company values and how they match what you're looking for in a flight attendant job.
27,197 attendant interview questions shared by candidates
Are you open to relocating?
what do you know about the company?
Have you read anything about the company?
If we were to call your prior job what would the manager say about you?
Why Do You Think You Will Make A Good Flight Attendant?
What would you say to a customer who is having trouble with turbulence?
What would you do if you ran out of first class meals and you needed one more for a passenger?
Describe a stressful situation
How would you handle a situation where a passenger's wife has requested another alcoholic beverage and you refuse to serve her as she has had way too much already?
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