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Attendant Interview Questions
Attendant Interview Questions
Interviews for attendant positions focus on your interpersonal skills, ability to follow procedures, and your ability to work on a team. Expect questions that center around dealing with difficult or disruptive customers, how you deal with long flights and being away from home, and your customer service skills and experience.
Top Attendant Interview Questions & How to Answer
Question 1
Question 1: How will you handle an emergency during a flight?
How to answer
How to answer: The interviewer wants to know that you can stay calm and follow protocol during an emergency. Discuss correct safety practices and how you will remain calm to make sound decisions. If you have experience in dealing with emergencies, a short example will help this answer.
Question 2
Question 2: How did you resolve a conflict with a demanding or irate customer?
How to answer
How to answer: Focus on how you resolve customer conflict while remaining calm and professional. If you've never been a flight attendant, highlight a time in a previous job where you had to address a customer or interpersonal issue.
Question 3
Question 3: How does our airline stand out from others?
How to answer
How to answer: Interviewers want to know if you will fit well with their airline's operations. Do your research beforehand and pay attention to its hubs, how many airports it serves, and the airline size. Mention the mission statement and company values and how they match what you're looking for in a flight attendant job.
27,197 attendant interview questions shared by candidates
Why would you make a great flight attendant
Why do you want to join PSA?
(ROLE-PLAY) You are working a flight, other flight attendant doesnt want to do service what do you do? (These are role playing scenarios, so they will respond to you accordingly as they are the passenger/co-worker) Woman refuses to turn off laptop after main cabin door is closed, what do you do/say?
The last question was if you had anymore relevant information that would make you qualified to be a FA. Pretty surprised by that because it was really four questions and then you going on about how much you want to be a flight attendant.
Tell me one characteristic that you would change about yourself
What is the United brand and how would you represent it?
Describe a time where you had to deal with a difficult customer or coworker. Tell us a time you had fun at work. How does you past experience make you a good candidate for the job?
biggest strength, why would you want to work for the company, overcoming an obstacle, and what previous experience makes you qualified for the job
You have an irate passenger. The flight is running 2 hours late, and the destination is Miami where the customer is supposed to be leaving for a cruise; however the delay is going to make him miss the cruise. He is telling you that it is your fault. How do you handle this?
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