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Community Manager Interview Questions

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Community Manager Interview Questions

A community manager focuses on engaging online communities with an organization or company. You will need to demonstrate a deep understanding of how online communities work, emerging trends, and marketing principles, as well as solid project management and well-developed communication skills.

Top Community Manager Interview Questions & How to Answer

Question 1

Question #1: What qualities of this role appeal to you?

How to answer
How to answer: Explain why you want to work with the company. Outline how your vision aligns with its brand. In your answer, demonstrate that you are enthusiastic about getting involved in and growing the company's online community. Do your research and confirm that you have a deep understanding of the company's vision and brand strategy.
Question 2

Question #2: How do you stay on top of emerging consumer trends?

How to answer
How to answer: Talk about how you actively research new trends and technology and see their market potential. Don't forget to link these back to the company's vision and always highlight how you include the community in any research.
Question 3

Question #3: What tools do you use on a day-to-day basis?

How to answer
How to answer: Use the opportunity to demonstrate your project management and organizational skills. While many community manager responsibilities can be responsive, you need to show that you can plan and deliver projects, analyze results, and iterate new projects. Talk about the tools you use to research and manage projects from beginning to end.

4,515 community manager interview questions shared by candidates

Overall the process was very fast. I passed the HR screening and homework assignments and was quickly scheduled for a telephone interview with the hiring manager. It was brief (about 30 minutes) but I was invited to meet the team a few days later. The overall in person experience was mixed. I met with three Comm Ops Managers and two seemed to have reviewed my resume. The third person came in seemingly unprepared and I spent most of our short time together summarizing my work experience. The job description includes a variety of tasks and responsibilities but I believe the Comm Ops Managers are heavily focused on widget resolution. They couldn't give me clear examples of how they use data to reduce issues in the future and they don't seem interested in developing training for drivers/customers. At the conclusion of my interviews I met with the hiring manager and she was pleasant but trying to multi-task on her computer. She wanted to know about my interview experience and asked if I had any questions. She positively commented on my fluency in another language and how it could directly help them in addressing support issues in that language. However a day later I was told I wasn't a match with the group and my candidacy ended... Needless to say I switched to Lyft later that afternoon ;)
avatar

Community Operations Manager

Interviewed at Uber

3.7★
May 17, 2015

Overall the process was very fast. I passed the HR screening and homework assignments and was quickly scheduled for a telephone interview with the hiring manager. It was brief (about 30 minutes) but I was invited to meet the team a few days later. The overall in person experience was mixed. I met with three Comm Ops Managers and two seemed to have reviewed my resume. The third person came in seemingly unprepared and I spent most of our short time together summarizing my work experience. The job description includes a variety of tasks and responsibilities but I believe the Comm Ops Managers are heavily focused on widget resolution. They couldn't give me clear examples of how they use data to reduce issues in the future and they don't seem interested in developing training for drivers/customers. At the conclusion of my interviews I met with the hiring manager and she was pleasant but trying to multi-task on her computer. She wanted to know about my interview experience and asked if I had any questions. She positively commented on my fluency in another language and how it could directly help them in addressing support issues in that language. However a day later I was told I wasn't a match with the group and my candidacy ended... Needless to say I switched to Lyft later that afternoon ;)

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