Overall the process was very fast. I passed the HR screening and homework assignments and was quickly scheduled for a telephone interview with the hiring manager. It was brief (about 30 minutes) but I was invited to meet the team a few days later. The overall in person experience was mixed. I met with three Comm Ops Managers and two seemed to have reviewed my resume. The third person came in seemingly unprepared and I spent most of our short time together summarizing my work experience. The job description includes a variety of tasks and responsibilities but I believe the Comm Ops Managers are heavily focused on widget resolution. They couldn't give me clear examples of how they use data to reduce issues in the future and they don't seem interested in developing training for drivers/customers. At the conclusion of my interviews I met with the hiring manager and she was pleasant but trying to multi-task on her computer. She wanted to know about my interview experience and asked if I had any questions. She positively commented on my fluency in another language and how it could directly help them in addressing support issues in that language. However a day later I was told I wasn't a match with the group and my candidacy ended... Needless to say I switched to Lyft later that afternoon ;)
