Can you think of a time where you have had to deal with a difficult customer ?what steps did you do?and how did you overcome the objections?
Contact Centre Technology Interview Questions
221 contact centre technology interview questions shared by candidates
Just talk about the person next to you
What makes you suitable to this role?
Why do you want to work at ANZ?
How would you deal with a situation like... Or, Can you describe a time where you have faced a scenario such as....
Behavioural questions. Role play Went through my resume with me.
Why BMO
What would you do if a customer complains the quote is too expensive
Why do we have so many abandoned calls? Why do we have a lack of urgency by staff in reaching targets? Fairly routine and amateur questioning followed, by people with a distinct lack of contact centre procedure.
Tell me when you had a good manager and when you had a bad manager?
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