Behavioural questions. Role play Went through my resume with me.
Contact Centre Technology Interview Questions
223 contact centre technology interview questions shared by candidates
What would you do if a customer complains the quote is too expensive
Why do we have so many abandoned calls? Why do we have a lack of urgency by staff in reaching targets? Fairly routine and amateur questioning followed, by people with a distinct lack of contact centre procedure.
Tell me when you had a good manager and when you had a bad manager?
What is one of your strengths?
Avez-vous déjà été frustré ?
How would you react to a difficult situation or with a customer that was becoming upset?
How I had dealt with previous compliance customer situations in the past
What customer service experience do you have?
What is the Treaty of Waitangi to you, and what should it mean for the company?
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