What sorts of things do you expect to be doing as part of your role?
Customer Assistant Interview Questions
10,267 customer assistant interview questions shared by candidates
ROLE PLAY: "Hi how can I help you?" "I am looking for the butternut squash" What I said: "It's here. Are you making a meal? You can have a vegetarian 3 for 2 meal deal for 2 people if you'd like" - After she mentioned she is cooking vegetarian for herself and a person staying with her. WHAT I SHOULD HAVE SAID: "I'm sorry but unfortunately it is out of stock. We have alternatives like courgette (or give another in stock alternative on the list)" If she wasn't happy with that you could offer to call up a nearby store to check if they have it. providing she was not in a rush.
Why do you want to work for M&S? (/ Why do you like M&S?)
What do you think M&S expects from a customer assistant?
Have you had to make a difficult decision in previous jobs?
Maths questions, would you give the customer who claims they were given the wrong change the money or open a new till and do a change count
What would you do in the scenario where you have been assigned a task by your line manager and a customer comes up to you asking where a certain product might be.
tell me about yourself, why do you want to work for M&S
What do you know about Lidl?
Name a time you went over and above for a customer regarding customer service
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