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Customer Care Representative Interview Questions
2,008 customer care representative interview questions shared by candidates
Every question asked for "describe in detail" a situation that involved conflict and how it was resolved. I got the feeling that there is a lot of conflict in this business.
They asked me about my experience in customer service/sales.
To sell them a pen
How would you handel a angry customer?
How did you overcome a difficult situation?
What would you answer a customer in "X situation"?
How do you deal with a distraught caller? She spoke about Attendance and asked me if i could create my own sick call policy what would it be?
What are your future goals
Tell us about yourself,academic background and what can you offer to the organisation
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