Customer Contact Interview Questions

2,106 customer contact interview questions shared by candidates

Describe an experience when you cross sold a product, Describe a time when you received a customer complaint, What is important about doing a sale etc. The stimulation part teaches you things and then tests you on being an agent and also asks other personality questions.
avatar

Customer Contact Agent

Interviewed at BMO Financial Group

3.8
Nov 19, 2015

Describe an experience when you cross sold a product, Describe a time when you received a customer complaint, What is important about doing a sale etc. The stimulation part teaches you things and then tests you on being an agent and also asks other personality questions.

Why do you think you are the best candidate? Give example of a time you cross-sell. How you handled a difficult situation Give an example of a time you had constructive feedback, what was it and how did you work on it? Explain a situation where you went over and beyond for a customer? How do you handle multiple task while using computer software? How to handle customers rejection?
avatar

Customer Contact Agent - Asian Market Team

Interviewed at BMO Financial Group

3.8
Feb 12, 2015

Why do you think you are the best candidate? Give example of a time you cross-sell. How you handled a difficult situation Give an example of a time you had constructive feedback, what was it and how did you work on it? Explain a situation where you went over and beyond for a customer? How do you handle multiple task while using computer software? How to handle customers rejection?

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