Why work at call center? Time above/ beyond for customer? Time customer bought something didn't want/need? Time handled upset/angry customer, time unprepared/ give advice by management to change something how handled it? Time handled criticism? What kind of criticism? Time worked as team, time lead a group?...
what did your employer complain most about
example where you disappoint a lot in yourself
Sell me this pen.
Possible that they ask you questions in a scenario about banking practices and it is okay if you do not know the answer, its how your approach it and react to it
1) Behavioural Question- describe a time you received criticism, how did you handle it... 2) Online simulation asks you to act as an agent and then you're put in 1-2 scenarios.. 3) very similar to the Video interview.
What is BMO
Desbribe a situation when you go above and beyond
Tell us about a time that you were able to help more than one person at once.
1. How do you contribute to Team success? 2. What skills do you have that other candidates don’t? 3. Time you cross-sell? 4. how comfortable are you with learning new software? 5. Experience in selling a product which the customer didn't need it 6. What did you do to contribute to a team success? What was the team object, what was your role, how did you comtribute? 7. How to handle customers's rejection? 8. Handle multiple tasks while using computer software.
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