"As the first point of contact between a company and the client, a customer service advisor must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure."
Situational questions mostly Tell me about a time when you had a disagreement/ confrontation with a customer and how did you handle it? Tell me about a time when you had a disagreemnt with a co worker and how did you handle it? What are your weaknesses and strengths?
Typical STAR approach questions... Be prepared to brag about yourself.
A customer calls for a car insurance quote. After giving him all the info. Our quote is less expensive for the same coverage. He thanks you for your service and the quote and says he will think about it and call back because he has been a loyal customer to the other company and he needs to think about it.What do you say to him?
What are you looking for?
Who is the CEO of Apple?
I had worked on an Android project and she started to ask questions like whst if there is a conflict in your schedule and you have to choose between the job or the project. And she said you do know that Apple and Android are competitors right so why work on that!!
I a customer's Iphone is having trouble with email (won't receive or send emails) how would you help the customer troubleshoot?
What are the tech specs on the computer you have right now?
Role play: I bought an iPad for my husband as an anniversary gift and it arrived early, While I was setting up the device it fell to the floor and the screen is completely broken!
How would you explain icloud to someone?
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