Nothing too scary. Just two or three good questions about problem solving... Discuss a time when you had this sort of problem and how did you handle it? What was the outcome?
Customer Service Consultant Interview Questions
504 customer service consultant interview questions shared by candidates
The first question was "are you or can you be flexible"
Tell us about your previous education/work in 90 seconds. Why AMP? Why are you fit for this role? Tell us a time you received bad customer service? And how would you have resolved it if you were person giving bad customer service? Tell us a time have you multi-tasked?
Give an example of a time when you had an irate customer on the phone or in person. How did you handle the situation? What was the outcome?
How would you handle a call where a customer wanted an adjustment because she was on the wrong Price Plan? Would you give a credit or offer a new price plan?
Phone interview then 2 in person interviews, same sort of questions that they ask at any graduate role, where do you see yourself in 5 years, what are your greatest achievements and so on
What would your telephone manner be like
What is your accomplishment in your life?
Describe a time when you had a difficult customer and how you delay with it?
Times that went above and beyond for a customer. Times you've helped someone you worked with.
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