Tell me about a time when you dealt with an angry customer
Customer Service Executive Interview Questions
1,113 customer service executive interview questions shared by candidates
You had to solve a task together in a team. Your team work and social skills were evaluated. You had to present yourself and do a few test calls.
What made you choose to apply for this position?
They asked, what I imagine the Job is about, if I have some experience in that field. I got to do two language tests (english and my language). After I have succeeded them, I was interviewed and got to do a practical test.
Give an example of how you would help a customer out if her hotel was fully booked?
How do you deal with angry customer? Do you have any questions?
Have you dealt with a hard customer and what did you do to resolve the issue
Where do you see yourself in 2 years (in the company)
Can you handle pressure?
Why booking.com, what was my previous experience and what were my career expectations.
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