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Customer Service Executive Interview Questions
1,113 customer service executive interview questions shared by candidates
Imagine a customer calls you informing he just arrived at his hotel and it is overbooked
describe a conflict you've had with a coworker and how you overcame it
Very tough question: if you had to chose between protecting the client or the company, what would you choose? (without any context given) Tell me a situation where you had to deal with a difficult customer Tell me a time where you received a feedback and how you dealt with it ? Role play
Q: Tell me about a time when you had to deal with a difficult customer.
How you spend your weekend
What do you know about our company? Tell us about yourself? Tell us the situation when you give a promise that you couldn't keep it? How did you face a difficult customer in the previews roles? Do you like learning new skills?
Talk about a topic for 5 mins
Why are you passionate about customer service. Tell me something interesting about Octopus.
Describe about your favorite app
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