i think it was "How will I handle the irate customer?"
Customer Service Representative Call Center Interview Questions
549 customer service representative call center interview questions shared by candidates
How Did You Hear About Us?
When can you start, as we are in a lot of hurry (previously interviewed on the phone to check the language proficiency)
Difficult customer situation
Describe a time where despite your best efforts you have been unable to resolve a situation to the customers expected outcome and how did you handle this?
not listing anything here. sorry
Who refereed you to this job. If not leadership we can not hire you
Easy questions.
What was the most difficult customer service experience you had and how did you deal with it?
Basic English, Customer Service & Sales
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