Traits that you think a CSM should have?
Customer Success Engineer Interview Questions
31,455 customer success engineer interview questions shared by candidates
They asked me to tell them about myself, my background and work history.
Describe how you stay organized with a heavy workload?
Fit check - They'll make you feel comfortable and then in that same flow slyly ask you about different factors of work, what you like and don't like.
Lots of questions about my professional experience, professional goals, ways of dealing with various situations, why I was interested in the job offer, etc
Asked about my experience in customer success and situational based questions.
Why Kraken, why this role? Questions around Kraken values and giving examples from past experiences on how you perform these values. Questions around Industry knowledge
Describe a situation where you had to deal with a difficult client. How were you able to resolve that?
some competency-based questions
What did i tell you in our phone call?? That this si a business meeting! How are you behaving in your business meetings? Where is your agenda? (In a high pitch that took me back to my school years as a 7 year old kid)
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