I applied online. The process took 1+ week. I interviewed at ecobee (Toronto, ON)
Interview
Very efficient screening process. Initial interview was a short Hr screening. Followed by an online assessment which was very easy. One of the questions was listening to a call and answering questions based on the call. Followed by face to face with 3 managers. The face to face rounds was not very pleasant. Did not feel very comfortable as they were not friendly. Constant interruptions while answering questions and one of them was looking at the watch often, which gave me the clear impression that I’m not moving to the next round. I worked hard preparing for this interview spending several hours on researching about the company and its products , but whenever I tried to elaborate I was cut short as they don’t want to listen. My advice is don’t be over enthusiastic and just answer the question - they don’t care if you are not true - just need answers what they expect. Very disappointed.
I applied online. The process took 1 week. I interviewed at ecobee (Toronto, ON) in Jul 2018
Interview
1) Tour
2) Test (problem-solving, spelling, listening). Not difficult.
3) Behavioural interview (3-4 people) with managers. Different questions about weaknesses, dealing with unhappy customers etc. Some of them seemed friendly, some not very much - I wonder whether if it was staged. In the end, the interview felt rushed - they started speaking faster and overall seemed relieved that it was over. Maybe they have too many candidates to interview.
Interview questions [4]
Question 1
If X doesn't work, what do you do to solve the problem? (X - random problem that a customer may have)
You first get invited to a phone interview where they ask you what you know about Ecobee and why do you want to work there. Afterwards, you get invited to the in-person portion of the interview. First you get a tour of the facilities , then you get taken into a meeting room where you do a skills based test. This test measures your grammatical, math, and listening skills. After the test is done, there is a group panel interview where they ask you Customer Service oriented questions.