Tell me about a difficult situation you had with a customer.
Front Desk Interviews
Front Desk Interview Questions
Working as a front desk clerk demands a candidate who can provide impeccable customer service under pressure, while maintaining a professional demeanor. Interviewers will be interested in how you will go above and beyond to make every customer satisfied, so an understanding of protocol and patience is necessary. You may be asked about how you would contribute to the team and role-play a scenario where you must deal with an angry guest. Present yourself as being an upbeat, jovial, and attentive potential employee to make the best impression.
12,008 front desk interview questions shared by candidates
Tell me a little bit about yourself, something that isn't already on your resume'? Why didn't you finish High School? Is this job just a job for you, or do you hope to make it into a career?
How did I find out about the job?
What's your name
When can you start? Do you have a car? Will you bring drama to work?
Do you remember names well? What is my name?
A pipe has burst in a student's room and it is spraying water everywhere, how you go about dealing with this situation?
Why would you want to work here?
How would you deal with an angry guest that wants a refund?
was I willing to shovel snow and spread salt as needed
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