How would you deal with a difficult customer?
Help Desk Technician Interviews
Help Desk Technician Interview Questions
Help desk technician interviews are designed to test your ability to communicate clearly and solve problems over the phone to people who are often flustered. Good communication and the ability to simplify solutions are key qualities for potential employees. Certain certifications may be required depending on the field of work.
1,235 help desk technician interview questions shared by candidates
When was a time you felt challenged?
Hiring manager only asked about prior experience
How well are you with working with others?
Asked for salary expectations
Explain your knowledge of Active Directory.
How did you deal with a difficult customer
I can't remember exactly all of the questions Some were pertaining to port #'s etc.
I don't recall any of the questions since I last interviewed there, but I think they asked me something about the job itself.
Q: When are you available for a 20 minute initial phone interview? Here is a question they should have asked but didn't. Q: The help desk position has been filled. Would you like to interview for a different position that we believe fits your work history and experience?
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