Customer Experience Agent applicants have rated the interview process at hims & hers with 1.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 49.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Experience Agent roles take an average of 4 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at hims & hers overall takes an average of 27 days.
Common stages of the interview process at hims & hers as a Customer Experience Agent according to 3 Glassdoor interviews include:
Background check: 30%
Skills test: 30%
Phone interview: 30%
Group panel interview: 10%
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Efficient and short, but hiring managers are a hit or miss. One interviewer, a manager, was unprofessional. I was asked if I cheated on my take-home assignment because I apparently could not have written something that good.
Interview questions [1]
Question 1
What is your 5 year plan? Have you worked remotely before? How would you stay focused when you are working from home? Do you have experience working at startups? Tell us about a time you turned a bad situation around. Tell us what good customer experience means for you. Why Hims? What would you do in a bad customer interaction to help deescalate? How do you manage after a difficult customer interaction? Can you tell us more about yourself?
I applied online. The process took 1 week. I interviewed at hims & hers (Houston, TX) in Nov 2023
Interview
The interview was easy, they just let you what to expect as a hims CX Agent and a few qualifying questions to see if you’d be a good fit.
After the interview they sent over an assessment to see how you respond to emails and chats.
I received a call with an offer the following day after my assessment was graded, signed the offer letter, and initiated the background check process.
Interview questions [1]
Question 1
How do you manage after a difficult customer interaction?
I applied online. The process took 1 day. I interviewed at hims & hers (Honolulu, HI) in Mar 2022
Interview
One hour zoom interview with two different people the emails prior were really fluid and I had to do a take home assignment where I replied to some fake emails.