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      iQor

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      Customer Care Specialist Interview

      May 28, 2016
      Anonymous Interview Candidate
      Richardson, TX
      No offer
      Positive experience
      Easy interview

      Application

      I applied through a recruiter. I interviewed at iQor (Richardson, TX) in May 2016

      Interview

      I applied for the T-Mobile campaign at the end of April 2016. Found an ad on Craigslist, followed directions to apply through iQor's website. Received a call from a recruiter in NJ first week of May 2016. 10 minute phone screen with the recruiter. He then scheduled an in person interview at the Richardson, TX location. There were 2 other people scheduled to interview same time as me, so the HR person interviewed us all together in a conference room. We took turns going over our resumes then the HR lady asked typical interview questions and asked us to write down 3 supervisory references. We were told that we would hear back from her by the end of the week.

      Interview questions [1]

      Question 1

      What are you looking for career wise?
      Answer question

      iQor interviews FAQs

      • Customer Care Specialist applicants have rated the interview process at iQor with 1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 68.5% positive. This is according to Glassdoor user ratings.
      • Common stages of the interview process at iQor as a Customer Care Specialist according to 1 Glassdoor interviews include:

        Phone interview:  50%

        Group panel interview:  50%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(680) ;
        2. Customer Service Representative (CSR)(265) ;
        3. Agent(108) ;
        4. Call Center Agent(101) ;
        5. Customer Service Agent(91) ;
        6. Senior Agent(78) ;
        7. Operations Supervisor(48) ;
        8. Call Center Representative(47) ;
        9. Supervisor(40) ;
        10. Junior Agent(34) ;
        11. Collections Specialist(31) ;
        12. Customer Service(29) ;
        13. Collections Representative(24) ;
        14. Specialist(23) ;
        15. Customer Service (CSR)(22) .


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      Jobs at iQor

      3 jobs in United States
      Temporary Work at Home Customer Service Representative - Government Contract
      Florida
      ·
      $16 - $21 /hr
      (Employer provided)
      View job
      Seasonal Call Center Supervisor
      Remote
      View job
      Customer Service and Collections Representative
      Charlotte, NC
      ·
      $21 - $21 /hr
      (Employer provided)
      View job
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