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      iQor

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      Related searches: iQor reviews | iQor jobs | iQor salaries | iQor benefits
      iQor interviewsiQor Senior Agent interviewsiQor interview
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      Senior Agent Interview

      Oct 25, 2013
      Anonymous employee
      Dallas, TX
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied through college or university. The process took 3 weeks. I interviewed at iQor (Dallas, TX)

      Interview

      I was contacted just out of school by my schools Career Services Dept. to go to a mass-interview, basically several people being interviewed on the same day, at the same time in different rooms. The interview itself consisted of a middle-management type reading off an interview sheet and paraphrasing any answers I gave him. To be honest he was just going through the motions and it was a really laid back interview. After the interview I got an email with too-little information and just a single date to show up for training(which was actually wrong). Contacting my only known contact at iQor was practically impossible, I would leave voice mails but would not receive any communication for days. When I did talk to my contact she was dodgy about the work hours, and said my training had been moved back two weeks. Whatever, I didn't have any immediate bills so I was okay with it. After a while I received another call to come up and do "onboarding" which is basically all the HR stuff that a normal company would take care of earlier in the process. After an hour sitting there due to computer issues, the process was finally over and I was to start training the next monday. Total time from first contact to hire: 3 weeks.

      Interview questions [1]

      Question 1

      All questions were open ended and rather straight to the point, but I guess the most unexpected that I have found post-hire is "explain IP(Internet Protocol)" which was neither difficult or really that specific of a question, after a while of going beyond what the interviewer knew he just said that's enough. Never had to use anything close to network knowledge since I've been on this job.
      Answer question
      3

      Other Senior Agent Interview Reviews for iQor

      Senior Agent Interview

      May 2, 2024
      Anonymous employee
      Houston, TX
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at iQor (Houston, TX) in Mar 2024

      Interview

      The interview process was very easy, passed first virtual interview then was moved to a second interview, upon the end of the second interview, I was offered the job and then sent emails to complete my background check and I-9 documents.

      Interview questions [1]

      Question 1

      Why are you a good fit for this position?
      Answer question

      Senior Agent Interview

      Jul 28, 2022
      Anonymous employee
      Plano, TX
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied through other source. The process took 2 weeks. I interviewed at iQor (Plano, TX) in Apr 2022

      Interview

      They will hire anyone because they know how bad the turnover rate is. I had an interview without even applying first and was hired on the spot. That should have been my first red flag. During the interview, the person lied about the position that I had asked for and had promised a sign on bonus and I didn't find out about the lies until after I was in training.

      Interview questions [1]

      Question 1

      How are your computer skills? How early should you arrive to work? Do you have fast internet and a dedicated place to work? What is your experience? Why would you be a good fit for a customer service role?
      Answer question
      avatar
      iQor response
      3y
      Thank you for taking the time to write a review. We’re sorry you had a negative experience. If you would like to discuss your comments or concerns further, please feel reach out to us at youmatter@iqor.com.

      Senior Agent Interview

      Sep 7, 2018
      Anonymous employee
      Plano, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 5 days. I interviewed at iQor (Plano, TX) in Sep 2018

      Interview

      Basic interview with Manager In regards to your goals etc. The manager was a very good interviewer and extremely explaining about company culture, etc. She also explained the position, hourly compensation, and bonuses. There was no commission for the program I was interviewing for

      Interview questions [1]

      Question 1

      Where do you see yourself in 5 years
      Answer question

      iQor interviews FAQs

      • Senior Agent applicants have rated the interview process at iQor with 1.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 46% positive. To compare, the company-average is 68.5% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Senior Agent roles take an average of 7 days to get hired, when considering 13 user submitted interviews for this role. To compare, the hiring process at iQor overall takes an average of 7 days.
      • Common stages of the interview process at iQor as a Senior Agent according to 13 Glassdoor interviews include:

        Phone interview:  24%

        Background check:  19%

        Drug test:  17%

        One on one interview:  14%

        Personality test:  7%

        Presentation:  5%

        Skills test:  5%

        IQ intelligence test:  5%

        Group panel interview:  2%

        Other:  2%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(680) ;
        2. Customer Service Representative (CSR)(265) ;
        3. Agent(108) ;
        4. Call Center Agent(101) ;
        5. Customer Service Agent(91) ;
        6. Senior Agent(78) ;
        7. Operations Supervisor(48) ;
        8. Call Center Representative(47) ;
        9. Supervisor(40) ;
        10. Junior Agent(34) ;
        11. Collections Specialist(31) ;
        12. Customer Service(29) ;
        13. Collections Representative(24) ;
        14. Specialist(23) ;
        15. Customer Service (CSR)(22) .


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      Jobs at iQor

      1 jobs in United States
      Manager of Operations
      Charlotte, NC
      ·
      $52K - $84K /yr
      (Glassdoor est.)
      View job
      View all Senior Agent Jobs