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      iQor

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      Technical Support Agent Interview

      Feb 17, 2016
      Anonymous Interview Candidate
      Miramar, FL
      Declined offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 1 day. I interviewed at iQor (Miramar, FL) in Feb 2016

      Interview

      I completed the application process on their website, and the next day I was contacted via e-mail by a recruiter for a face to face interview. The e-mail stated that the position available is for a Customer Service Agent with T-Mobile instead of the Technical Support position I initially applied for. I decided to go ahead with the interview which was a group interview including the recruiter and trainer for the position asking a series of questions to each person based on the interviewee's resume. A few hours after the interview I was extended the job offer, but I respectfully declined because the starting pay for training is $9.50 an hour and once you get to the production floor it increases to $10.00. Overall, I had a good interview experience.

      Interview questions [1]

      Question 1

      If there was only one position available, why should I hire you?
      Answer question

      iQor interviews FAQs

      • Candidates applying for Technical Support Agent roles take an average of 1 day to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at iQor overall takes an average of 7 days.
      • Common stages of the interview process at iQor as a Technical Support Agent according to 1 Glassdoor interviews include:

        Background check:  20%

        Group panel interview:  20%

        Drug test:  20%

        Personality test:  20%

        Skills test:  20%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(680) ;
        2. Customer Service Representative (CSR)(265) ;
        3. Agent(108) ;
        4. Call Center Agent(101) ;
        5. Customer Service Agent(91) ;
        6. Senior Agent(78) ;
        7. Operations Supervisor(48) ;
        8. Call Center Representative(47) ;
        9. Supervisor(40) ;
        10. Junior Agent(34) ;
        11. Collections Specialist(31) ;
        12. Customer Service(29) ;
        13. Collections Representative(24) ;
        14. Specialist(23) ;
        15. Customer Service (CSR)(22) .


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    • Jobs at iQor

      3 jobs in United States
      Seasonal Call Center Supervisor
      Remote
      View job
      Manager of Operations
      Charlotte, NC
      ·
      $52K - $84K /yr
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      Customer Service Agent – Credit Card Services
      Meridian, MS
      ·
      $18 - $18 /hr
      (Employer provided)
      View job
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