Name a time you went above and beyond the call of duty to get a sale
Retail Sales Rep Interview Questions
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Describe a time when you had to go above and beyond for a customer
none almost all situational sales questions
a lot of the questions are pretty easy to answer.
Most difficult question- when was the last time you received negative feedback? how did you respond?
They asked questions about what I liked about Bloomingdale's and what brands I liked inside the store.
Sell this pen
Tell us about a situation in which you had to deal with a very difficult/angry customer. What did you do to diffuse the situation? Did the customer leave pleased with the service they received from you?
During the phone interview, they gave you the accessory of the month (had a couple of days to prepare) and it was your job to sell it to the recruiter. The interview at the store was different; they gave you 10 minutes to go look around the store and get a good feel for things and then the ASM came out and made up some story. It was your job to walk around the store and sell them products (phone, tablet, headphones, cases, car charger, etc.)
Q: Why are you interested in Verizon? Q: What can you bring to Verizon? Q: Why did you choose Verizon? Q: What kind of wireless items to you use? Q: Can you use apps? Q: How can you be a valuable team player? Q: How did you handle a difficult customer? (That's one where you have to use details... there were a total of 3 questions that used details and I can't remember all the other ones) Q: (Make sure you know how to sell and item, any item, Wolf of Wall Street is a good starting point [look up how to sell a pen]) What was your sales pitch? Personally, I think that's what got me.
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