How would you handle a difficult person/guest? Or have you ever been in a situation with an angry customer and what did you do to handle the situation?
Service Desk Agent Interview Questions
3,058 service desk agent interview questions shared by candidates
What would make me a good fit for this position?
I don't remember specific questions but as this was a customer facing position, the focus was on customer service and professionalism. There were questions about how to handle situations with all levels of interaction including disgruntled customers.
How do you measure success or know when you have done something well?
How much experience do you have working in hospitality?
When is one time you failed.
I was asked tell me about yourself and why I want the job
Previous Experience and Situational questions.
Give an example of a time where you went above and beyond to accommodate a guest.
worst quality
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