They asked general questions on experience, and you can decide to participate or no.
Service Desk Manager Interviews
Service Desk Manager Interview Questions
"When hiring a service desk manager, employers will look for candidates with customer service experience, strong interpersonal skills, and managerial know-how. Service desk managers must be able to relate to their employees who deal with negativity on a daily basis, solve any and all consumer complaints no matter how difficult, and drive their departments to meet company goals and standards. In an interview you may be asked about your experience with managing people, told to explain how you would resolve various customer complaints, or quizzed on your knowledge of popular IT management software."
136 service desk manager interview questions shared by candidates
My perspective on service delivery to internal customers
About my technical background.
Will you give up your life to work here, nights, weekends?
Not really, they arr depending on your development on the interview
If I could describe a situation I have encountered whereby a problem meant there were multiple potential solutions, none of which were likely to be accepted by all stakeholders and how did I achieve a solution.
Do you have experience with Azure?
Why are you considering to leave your current position
STAR interview questions, like 'tell me about a time when you had to discipline a team member"
Questions mostly dwelled on my past experiences, and about what I would under certain situations. About managing people, and services.
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