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Support Representative Interview Questions
5,790 support representative interview questions shared by candidates
The questions were fairly typical - but what I appreciated was it felt more like a conversation than a formal interview
What days are you available to work
Why do you want to work with Shopmonkey? Talk about a time in which a customer was upset and how did you manage that situation? Why is customer service important?
Example of a time you received negative feedback and how did you handle it?
Ms. Hainnah asked me if I am okay with shifting schedules and if I have any health issues.
What do high standards look like to you?
Be prepared for a lot of behavioral interview type of questions, especially at the panel interview.
How would you handle a situation where an angry customer was saying this or doing this (some kind of rude, or inappropriate thing)?
What is a a new skill you had to learn and how did you tackle it?
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