How did you handle a difficult client in a previous job?
Support Representative Interview Questions
5,790 support representative interview questions shared by candidates
Explain a time where you had to use your customer service skills during a difficult situation!
While the job was for technical support, the questions were more oriented towards selling webhosting addons. One question was pick a subject and convince the interviewer to buy it. Got the impression the job was more about selling than support.
What does customer service mean to you?
What’s your recent job experience?
Describe a time when you overcame a difficult situation with a customer. How would you handle a customer that's upset?
Tell me about yourself
Can you write a script to connect two databases together?
Explain what SSL/HTTPS stands for.
What is ALG? What is RTP? What is QOS? What is TCP/UDP? What is NAT? What is a firewall? What is a local and private/public IP address?
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