You are given the task of replacing a burnt out lightbulb. You can't see the lights turned on in the room so how do you figure out which one is burnt out?
Technical Support Interviews
Technical Support Interview Questions
"Technical support jobs combine computer know-how with customer service skills in order to help customers troubleshoot computer-related issues. While some employers require candidates to have a bachelor's or associate's degree in computer science, others may only be looking for some level of computer knowledge and an ability to learn as you go. In an interview, expect to answer a variety of troubleshooting questions, such as how you would help a customer with a program that keeps crashing or a computer that won't connect to the internet."
45,742 technical support interview questions shared by candidates
Tell me about yourself (was not prepared for that on the phone interview)
Wasn't prepared for javascript programming questions.
Make sure you are well versed in your skills
Technical questions that came from the TSS UK team lead due to his accent.
All three interviews were quite straightforward. Review of previous documents written and discussion of my experience and ability to perform the job.
Why should we hire you?
I was asked that if a student should insult me in the classroom what would be my reaction?
They asked me if I'd ever temporarily move out of the country and still expect to have my job...
They asked detailed questions about my understanding of the technology. This was not unexpected, but I got the impression they wanted me to have a strong aptitude for technology--not just an ability to write about it, but a love of learning it and an ability to understand it well.
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