Imagine you are with 20 guests and your highly sought after restaurant has told you theres been a mistake and you dont have a reservation. Role play what you would say to the hostess and tell te guests.
Trip Leader Interview Questions
162 trip leader interview questions shared by candidates
They ask a lot of customer service style scenario questions. For example: “a guest refuses to wear their helmet, how do you respond?”
What do you think you could contribute to Rustic Pathways?
How might you confront campers who are caught using banned substances on the trip i.e. marijuana or alcohol
A lot of logistic scenarios!
We were put into scenarios. For example, I was running van support and a guest said they are "over it" getting very cranky, etc. The weather is very hot. What do you say/do?
How would you deal with a rowdy table of guests in a quiet restaurant?
I think one of the most difficult aspects of the interview process is avoiding being too cliche. A lot of people come in and talk about how much they love to travel, and how many places they've visited, but this is exactly what you don't want to do.
What would you do if a guest's luggage didn't show up at the hotel?
How would you assist someone on a hill riding a bike if they were overwhelmed by the difficulty.
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