How do employees rate Reynolds American?

Employees rate Reynolds American 3.2 out of 5 stars based on 1,801 anonymous reviews on Glassdoor.

How can I get a job at Reynolds American?

To get a job at Reynolds American, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at Reynolds American and prepare for tough questions.

Do people recommend working at Reynolds American?

Overall, 52% of employees would recommend working at Reynolds American to a friend. This is based on 1,801 anonymously submitted reviews on Glassdoor.

How do job seekers rate their interview experience at Reynolds American?

62% of job seekers rate their interview experience at Reynolds American as positive. Candidates give an average difficulty score of 3.1 out of 5 (where 5 is the highest level of difficulty) for their job interview at Reynolds American.

How do employees rate the business outlook for Reynolds American?

55% of employees think that Reynolds American has a positive business outlook . This is based on anonymous employee reviews submitted on Glassdoor.

Working at Reynolds American

Reynolds American Snapshot

3.2

based on 1,799 ratings

52% would recommend to a friend

David Waterfield

64% approve of CEO

3 OfficesLocations

Mission We have a clear purpose to create A Better Tomorrow™ by Building a Smokeless World.

Description Reynolds American Inc. (Reynolds) is an indirect, wholly owned subsidiary of British American Tobacco plc (BAT), and represents the largest market in the global BAT Group. Our organization and its predecessor companies can trace roots back to 1875.

We have a clear purpose to create A Better Tomorrow™ by Building a Smokeless World. Our strategic aim is to migrate adult smokers from cigarettes to smokeless alternatives and become a predominantly smokeless business by 2035. Today, we are leading the transformation of the tobacco industry with operating companies that offer a wide range of products to address the evolving preferences of adult tobacco and nicotine consumers.

If working together to achieve this purpose speaks to you, you are in the right place.

Reynolds American Inc. is the U.S. parent company of, among others, R. J. Reynolds Tobacco Company; Santa Fe Natural Tobacco Company, Inc.; American Snuff Company, LLC; R. J. Reynolds Vapor Company; Modoral Brands Inc.; RAI Services Company; and Reynolds Marketing Services Company. All subsidiaries operate and conduct separate, distinct businesses. The term “Reynolds American,” as used herein, may refer to Reynolds American Inc. and/or its subsidiaries. Accordingly, references to “Reynolds American,” “Reynolds,” “the group,” “the company,” “the organization,” “we,” “us,” and/or “our” (and similar terms) are simply for convenience and may be used to refer to Reynolds American Inc. and/or one of its independent subsidiary operating companies, collectively or individually, and are not intended to imply or suggest that the subsidiaries’ businesses are operated other than as separate, distinct businesses. Activities among affiliate companies are covered through intercompany services agreements with arm’s-length terms and conditions.

Life at Reynolds American

Why work with us?

Growing Tomorrow

Growing Careers

Growing Community

Benefits

Reynolds American Inc. - Creating A Better Tomorrow™ by Building a Smokeless World.

The Reynolds American organization has been an enduring part of American industry and North Carolina’s cultural landscape for more than 150 years. Our mission is clear: to transition adult smokers away from combustible cigarettes to innovative smokeless products. Rooted in science, integrity, and progress, we’re investing in jobs, communities, and opportunity across the U.S.

How does a 150-year-old organization keep growing?

Growing Performance: Reynolds is committed to transitioning adult smokers to innovative smokeless products, delivering sustained results, and meeting changing preferences among nearly 30 million adult smokers in the U.S. To support this transformation, our organization recently invested $200 million in North Carolina manufacturing.

Growing Responsibly: Integrity guides everything we do. Reynolds is committed to preventing underage access to tobacco and nicotine products and responsibly marketing to adult tobacco and nicotine consumers. We work collaboratively with regulators, policymakers, and retail partners to ensure tobacco products remain out of the hands of minors, advocating for evidence-based regulation and transparent collaboration.

Growing Careers: We empower our employees to responsibly deliver today and shape tomorrow through specialized training and development. Our collaboration, for example, with Forsyth Technical Community College on the Future-Ready Workforce Alliance prepares the next generation of production workers with the skills needed to succeed and innovate. We are committed to workforce readiness, creating pathways for advancement and long-term career growth. With major manufacturing hubs in Winston-Salem, North Carolina, and Clarksville, Tennessee, our organization has added over 1,000 new roles since 2024.

Growing Innovation: Our mission to transition adult smokers to innovative smokeless products is supported by more than 400 scientists in Winston-Salem and an annual R&D investment of approximately $100 million, with over 85% focused on smokeless categories. We are dedicated to developing evidence-based, science-led solutions that prioritize innovative smokeless products and adult tobacco consumer product choice, reinforcing our commitment to innovation.

Growing Community: Reynolds strengthens communities through job creation, partnerships, employee volunteering, and philanthropy. For 150 years, the organization has been a cornerstone of economic strength in the Winston-Salem, NC area, creating well-paying jobs that sustain families across generations. Our commitment to community and charitable giving includes $7 million in annual philanthropic and educational investments and more than $120 million given to nonprofits since 2008. Through partnerships with farmers, universities, and local organizations, we are dedicated to growing the places where we live and work.

Explore open roles at https://reynoldsamerican.com/careers

Company updates

Reynolds American

1w

More than 1,600 employees from our Trade Marketing function came together from across the country in Orlando, Florida over two weeks for Sales Area meetings that brought energy, connection, and focus to the work ahead. Colleagues traveled from coast to coast, representing the Eastern, Western, and Southern Sales Areas, alongside Internal Trade Marketing, HR Business Partners, and Strategic Accounts, reflecting the full breadth of the team. With more than 300 employees added over the past year, the sessions highlighted how continued growth, fueled in part by our smokeless transformation, depends on staying connected, aligned, and focused on shared priorities. From networking to breakout sessions, the energy throughout the meetings reflected a shared commitment to collaboration and progress. That sense of camaraderie continues to support how teams work together as we continue Growing Tomorrow. Those conversations were further strengthened by engagement from executive leaders, who joined in person to offer perspective, reinforce priorities, and provide clarity on the path ahead....Show more

More than 1,600 employees from our Trade Marketing function came together from across the country in Orlando, Florida over two weeks for Sales Area meetings that brought energy, connection, and focus to the work ahead. Colleagues traveled from coast to coast, representing the Eastern, Western, and Southern Sales Areas, alongside Internal Trade Marketing, HR Business Partners, and Strategic Accounts, reflecting the full breadth of the team. With more than 300 employees added over the past year, the sessions highlighted how continued growth, fueled in part by our smokeless transformation, depends on staying connected, aligned, and focused on shared priorities. From networking to breakout sessions, the energy throughout the meetings reflected a shared commitment to collaboration and progress. That sense of camaraderie continues to support how teams work together as we continue Growing Tomorrow. Those conversations were further strengthened by engagement from executive leaders, who joined in person to offer perspective, reinforce priorities, and provide clarity on the path ahead.

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Reynolds American

1w

At Reynolds American, employee safety and wellbeing remain a top priority. That's why we're honored to be recognized by the NC Department of Labor (NCDOL) with five Gold Safety Awards and two Million-Hour Awards for our Winston-Salem area facilities. NCDOL's Safety Awards Program recognizes organizations across the state that achieve and maintain outstanding workplace safety records, promoting accident prevention and celebrating teams that help create safe and healthy work environments. These awards reflect the dedication of employees across multiple functions who work every day to uphold safety standards at our downtown headquarters, Reynolds Operations Center, and Bowman Gray Technical Center. Representatives from these teams recently traveled to Greensboro to accept the awards in person during NCDOL's annual ceremony. This recognition is a testament to how we are Growing Responsibly and reinforces our commitment to making employee safety a key part of our culture. Congratulations to everyone who contributed to this achievement!...Show more

At Reynolds American, employee safety and wellbeing remain a top priority. That's why we're honored to be recognized by the NC Department of Labor (NCDOL) with five Gold Safety Awards and two Million-Hour Awards for our Winston-Salem area facilities. NCDOL's Safety Awards Program recognizes organizations across the state that achieve and maintain outstanding workplace safety records, promoting accident prevention and celebrating teams that help create safe and healthy work environments. These awards reflect the dedication of employees across multiple functions who work every day to uphold safety standards at our downtown headquarters, Reynolds Operations Center, and Bowman Gray Technical Center. Representatives from these teams recently traveled to Greensboro to accept the awards in person during NCDOL's annual ceremony. This recognition is a testament to how we are Growing Responsibly and reinforces our commitment to making employee safety a key part of our culture. Congratulations to everyone who contributed to this achievement!

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Reynolds American

3w

Millions of illicit, unregulated vapes are still on the market. Since 2016, millions of e-cigarette applications have been submitted to the FDA. Only 41 have been authorized. When FDA review doesn’t keep pace with innovation, the system breaks down, limiting access to regulated alternative products for nearly 30 million adult smokers while driving them to illegitimate channels. A better pathway to a Smokeless America matters....Show more

Millions of illicit, unregulated vapes are still on the market. Since 2016, millions of e-cigarette applications have been submitted to the FDA. Only 41 have been authorized. When FDA review doesn’t keep pace with innovation, the system breaks down, limiting access to regulated alternative products for nearly 30 million adult smokers while driving them to illegitimate channels. A better pathway to a Smokeless America matters.

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Reynolds American

1mo

Business, policy, and nonprofit leaders came together in Washington, D.C. last week for SEMAFOR's The Future of Philanthropy Summit to explore the evolving role of philanthropy in driving meaningful impact. Our Senior Vice President and Chief Transformation Officer, Shay Mustafa, joined a conversation with Semafor’s General Manager and Head of Public Affairs, Andrew Friedman, to share Reynolds American’s perspective on corporate philanthropy and the role companies can play in supporting the communities where they live and work. Drawing on more than a century of history in community investment, Shay highlighted how our organization’s approach continues to evolve alongside our business transformation, with a focus on building scalable programs that improve communities and strengthen local economies. She also spoke to how we focus our community efforts through three key pillars: supporting people through essential needs, advancing prosperity through economic mobility, and investing in the planet through programs that strengthen the livelihoods of our farmers and their communities. We’re grateful to be part of the dialogue shaping how companies can drive lasting, meaningful impact in the communities they serve....Show more

Business, policy, and nonprofit leaders came together in Washington, D.C. last week for SEMAFOR's The Future of Philanthropy Summit to explore the evolving role of philanthropy in driving meaningful impact. Our Senior Vice President and Chief Transformation Officer, Shay Mustafa, joined a conversation with Semafor’s General Manager and Head of Public Affairs, Andrew Friedman, to share Reynolds American’s perspective on corporate philanthropy and the role companies can play in supporting the communities where they live and work. Drawing on more than a century of history in community investment, Shay highlighted how our organization’s approach continues to evolve alongside our business transformation, with a focus on building scalable programs that improve communities and strengthen local economies. She also spoke to how we focus our community efforts through three key pillars: supporting people through essential needs, advancing prosperity through economic mobility, and investing in the planet through programs that strengthen the livelihoods of our farmers and their communities. We’re grateful to be part of the dialogue shaping how companies can drive lasting, meaningful impact in the communities they serve.

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Reynolds American

1mo

Reynolds American recently welcomed leaders from the City of Winston-Salem for a closer look at the transformation happening along Reynolds Boulevard and across Whitaker Park, a former R.J. Reynolds Tobacco Company manufacturing site being reimagined through investment and strong partnership. Stops along the way included a meet-and-greet with leo rucker and Joey Allen, the artists behind the large mural we’ve commissioned in the area, along with views of new landscaping and streetscaping, a tour of Purple Crow’s new headquarters, and continued progress on The Grounds development. The visit wrapped at the iconic Whitaker Park fountain, now back in operation thanks to Purple Crow, and a great symbol of the energy building across the area! This work reflects our Growing Community focus, supporting the places where we live and work through investment and collaboration....Show more

Reynolds American recently welcomed leaders from the City of Winston-Salem for a closer look at the transformation happening along Reynolds Boulevard and across Whitaker Park, a former R.J. Reynolds Tobacco Company manufacturing site being reimagined through investment and strong partnership. Stops along the way included a meet-and-greet with leo rucker and Joey Allen, the artists behind the large mural we’ve commissioned in the area, along with views of new landscaping and streetscaping, a tour of Purple Crow’s new headquarters, and continued progress on The Grounds development. The visit wrapped at the iconic Whitaker Park fountain, now back in operation thanks to Purple Crow, and a great symbol of the energy building across the area! This work reflects our Growing Community focus, supporting the places where we live and work through investment and collaboration.

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Photos

Reynolds American photo of: Elected officials and community leaders toured ROC for firsthand look at large-scale manufacturing

Reynolds American awards & accolades

Where You Work Matters - Gold Employer, Where You Work Matters List, 2026
2025 Best-in-Class Employer by Gallagher, Gallagher Benefits Strategy & Benchmarking Survey, 2025
SEAL Business Sustainability Award, SEAL Business Sustainability Awards, 2024

Pledges & certifications

Social responsibility pledge
Formal programs or foundation to give back to communities
Veteran hiring commitment
Committed to helping America's military veterans find work
Pay equality pledge
Committed to paying equitably for equal work & experience
Career advancement program
Helping employees "upskill" into higher-paying positions
Pledge to thrive
Taking steps to prioritize employee well-being
First job programs
Maintain entry-level hiring and career development programs to give people career starts

Connect with Reynolds American

Jobs at Reynolds American

Product Quality Tester (2nd Shift)

Winston-Salem, NC

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Administrative Coordinator

Winston-Salem, NC

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Territory Manager - North Dakota

North Dakota

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Territory Manager - South Tampa, FL

South Tampa, FL

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Territory Manager - Greenville SC

Greenville, SC

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Employee reviews at Reynolds American

Reynolds American has an employee rating of 3.2 out of 5 stars, based on 1,799 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Reynolds American employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Ratings by category

3.9

Compensation and benefits

3.2

Diversity & inclusion

3.1

Work/Life balance

3.0

Career opportunities

2.8

Culture & values

2.8

Senior management

Employee reviews

Territory managerCurrent employee

5.0

Company car and nice benefits, but fast-paced environment

Reynolds American

Reynolds American Snapshot

Life at Reynolds American