How do employees rate The CCS Companies?

Employees rate The CCS Companies 3.6 out of 5 stars based on 114 anonymous reviews on Glassdoor.

How can I get a job at The CCS Companies?

To get a job at The CCS Companies, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at The CCS Companies and prepare for tough questions.

Do people recommend working at The CCS Companies?

Overall, 65% of employees would recommend working at The CCS Companies to a friend. This is based on 114 anonymously submitted reviews on Glassdoor.

How do job seekers rate their interview experience at The CCS Companies?

78% of job seekers rate their interview experience at The CCS Companies as positive. Candidates give an average difficulty score of 2 out of 5 (where 5 is the highest level of difficulty) for their job interview at The CCS Companies.

How do employees rate the business outlook for The CCS Companies?

66% of employees think that The CCS Companies has a positive business outlook . This is based on anonymous employee reviews submitted on Glassdoor.

Working at The CCS Companies

The CCS Companies Snapshot

3.6

based on 114 ratings

65% would recommend to a friend

Steven Sands

81% approve of CEO

4 OfficesLocations

Mission As a Business Process Outsourcing leader, we are committed to building long lasting partnerships with our clients by constantly developing and applying the most innovative solutions, delivering exceptional customer service, and by constantly exceeding performance expectations.
We provide a dynamic, rewarding work environment for our associates.
As a team, we will achieve sustainable growth by maintaining the highest ethical and professional business practices in the industry.
This will lead to ever growing market share for the firm and opportunities for our associates.

Description We will invest in you - and help you to achieve your greatest potential. The best employers know that everyone requires support to reach their career aspirations. We provide our associates with growth and development opportunities right from the very start.

We offer:
Job-specific training to transform new associates into productive contributors

An award-winning leadership curriculum to provide leaders with the requisite skills to nurture and develop high performing teams

An award-winning mentoring program to encourage career growth, increase confidence, and develop professional networks

An associate curriculum, enabling us to develop leaders at all levels of the organization to improve teamwork, collaboration, and communication

Life at The CCS Companies

Why work with us?

About Us

A Culture of Learning

Careers

The CCS organization provides expert solutions in the following focused specialties:

• Credit Collection Services (CCS):

CCS is widely recognized as one the nation’s largest and most successful collection firms. Since our inception, we have tirelessly focused our resources in providing the most professional “customer service approach” to debt recovery. This is largely the reason high-profile creditors utilize our services coast-to-coast.

CCS offers seasoned solutions to the following industries; Banking, Cable, Education, Financial Services, Healthcare, Insurance, Retail, Telecommunications, and Utilities.

• Customer Contact Solutions (CCS):

CCS is a complete multi-channel contact center, offering clients a “variable” versus fixed cost solution. We provide Automated Voice Messaging programs utilizing advanced text-to-speech technology and inbound/outbound IVR functionality, free to end user and SMS text messaging, e-mail, as well as live agent / on-shore call center solutions.

• ClaimAssist (a division of the CCS Companies):

ClaimAssist is one of America's largest revenue cycle management companies. We offer decades of experience servicing healthcare providers nationwide. We employ a dedicated team of experienced healthcare specialists who navigate the entanglements of the legal system to increase your reimbursement rates. We leverage proprietary system technology with industry best practices to ensure we achieve maximum reimbursement while identifying and appealing any short paid claims.

Company updates

The CCS Companies

1y

We will be attending the NECC Evening Job Fair on June 3rd from 4pm - 6pm! Be sure to stop by to talk with us and learn more about our great opportunities, job advancement and why HR.com awarded us with 1st for Best Reward & Recognition Program; 2nd place for Best Coaching and Mentoring Program & 3rd Place for Best Leadership Development Program! #theccscompanies #masshire #HiringEvent...Show more

We will be attending the NECC Evening Job Fair on June 3rd from 4pm - 6pm! Be sure to stop by to talk with us and learn more about our great opportunities, job advancement and why HR.com awarded us with 1st for Best Reward & Recognition Program; 2nd place for Best Coaching and Mentoring Program & 3rd Place for Best Leadership Development Program! #theccscompanies #masshire #HiringEvent

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The CCS Companies

1y

The CCS Companies are proud to announce that three (3) CCS programs won awards at the recent HR.com conference in Oakland California! Our Spotlight recognition platform won the first-place award for ‘Best Reward and Recognition Program’ and both our SAIL (Seeking Advancements in Leadership) and LEAD (Leadership, Exploration and Development) won 2nd Place for ‘Best Coaching and Mentoring Program’ and 3rd Place for ‘Best Leadership Development Program’, respectively. HR.com is the largest network of Human Resources (HR) professionals, tasked with establishing best practices, driving innovation and the overall advancement of HR. Its awards, recognize and celebrate outstanding HR and leadership programs. We are particularly proud of Spotlight, which as mentioned, debuted in 1st Place. Spotlight was launched in August 2020 to facilitate our efforts to continuously reward and recognize our hardworking associates. It is additionally meaningful that the idea and pre-work for Spotlight came from a SAIL team’s Capstone project. Carolyn Haigh, Director, Process Engineering and Marc Hutton, Manager, Business Process were a part of the three-person SAIL team, ‘Get to the Point!’ that worked on a project to purchase and deploy a reward and recognition program at CCS. CCS is committed to developing all of its associates with its people-centric programs and is pleased that these programs are getting recognized and being viewed as the standard for others to emulate. ...Show more

The CCS Companies are proud to announce that three (3) CCS programs won awards at the recent HR.com conference in Oakland California! Our Spotlight recognition platform won the first-place award for ‘Best Reward and Recognition Program’ and both our SAIL (Seeking Advancements in Leadership) and LEAD (Leadership, Exploration and Development) won 2nd Place for ‘Best Coaching and Mentoring Program’ and 3rd Place for ‘Best Leadership Development Program’, respectively. HR.com is the largest network of Human Resources (HR) professionals, tasked with establishing best practices, driving innovation and the overall advancement of HR. Its awards, recognize and celebrate outstanding HR and leadership programs. We are particularly proud of Spotlight, which as mentioned, debuted in 1st Place. Spotlight was launched in August 2020 to facilitate our efforts to continuously reward and recognize our hardworking associates. It is additionally meaningful that the idea and pre-work for Spotlight came from a SAIL team’s Capstone project. Carolyn Haigh, Director, Process Engineering and Marc Hutton, Manager, Business Process were a part of the three-person SAIL team, ‘Get to the Point!’ that worked on a project to purchase and deploy a reward and recognition program at CCS. CCS is committed to developing all of its associates with its people-centric programs and is pleased that these programs are getting recognized and being viewed as the standard for others to emulate.

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The CCS Companies

2y

The CCS Companies are proud to announce that CCS’ SAIL mentoring program was recently named ‘Best Coaching and Mentoring Program’ by HR.com. HR.com is the largest network of Human Resources (HR) professionals, tasked with establishing best practices, driving innovation and the overall advancement of HR. The SAIL program (SAIL) was launched in June 2016 to create a mentoring program to nurture talented associates and create leadership bench strength at CCS. Associates admitted into this intensive program are paired with mentors and provided with training which includes courses such as: public speaking, statistics & data analysis and business acumen, and work on teams to create and present a capstone project. 53 associates have participated in the SAIL program, with the most recent class graduating in February 2024. 64% of these associates have changed roles since participating in SAIL with 56% of those changes being an increase in leadership responsibilities. SAIL requires cooperation across the organization and relies on the goodwill of numerous leaders to act as mentors, sponsor projects, provide job shadow opportunities and train. This award is a tribute to the program’s administrator, Lisa Reinhardt, executive sponsors and all of the leaders that have contributed to help make the program what it is. CCS is committed to developing all of its associates and is proud to be selected as the winner of this prestigious award. ...Show more

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The CCS Companies

6y

In 2019 The CCS Companies received the ‘Best Mentoring Program’ award from HR.com for its SAIL (Seeking Advances in Leadership) mentoring program! SAIL was established to grow our internal talent by providing participants with leadership training and developmental opportunities. This award comes on the heels of receiving two other awards in 2018 – ‘Best First Time Manager Program’ and ‘Innovation in Deployment of Leadership Programs’ for our leadership development program – LEAD. We are proud of our commitment to developing our staff associates and providing our clients with the best service levels possible....Show more

glassdoor.com

2019 LEAD AWARD WINNERS LIST

1

Photos

The CCS Companies photo of: 2024 HR.com Winner - Best Coaching and Mentoring Program

The CCS Companies awards & accolades

1st Place Best Reward and Recognition Program, HR.com, 2025
Winner Best Coaching and Mentoring Program, HR.com, 2024

Pledges & certifications

Career advancement program
Helping employees "upskill" into higher-paying positions
Veteran hiring commitment
Committed to helping America's military veterans find work
Diversity commitment
Has programs that support a diverse and inclusive workforce
Pledge to thrive
Taking steps to prioritize employee well-being

Connect with The CCS Companies

Jobs at The CCS Companies

Quality Monitoring Representative

Quality Monitoring Representative (Call Center)

Desktop Support Specialist

Desktop Support Specialist

Commercial Collections Representative $1000 Welcome Bonus

Employee reviews at The CCS Companies

The CCS Companies has an employee rating of 3.6 out of 5 stars, based on 114 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The CCS Companies employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.6

Culture & values

3.6

Compensation and benefits

3.6

Career opportunities

3.5

Senior management

Employee reviews

PayrollCurrent employee

5.0

Great benefits, but overly positive environment

The CCS Companies

The CCS Companies Snapshot

Life at The CCS Companies