West Bend Insurance Company

The National Association of Mutual Insurance Companies (NAMIC) recently presented its annual Award in Innovation to West Bend Insurance Company. The Award in Innovation recognizes mutual insurers that exemplify the vision and entrepreneurialism it takes to stay relevant in changing times. With the creation of the EZ•Upload tool, West Bend has taken successful steps to create an affordable and efficient way to write small-market business. ...Show more

West Bend receives NAMIC 2025 Award in Innovation

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West Bend Insurance Company announced a strategic realignment of its executive leadership, effective July 1, 2025. This alignment is designed to position the company for scalable, long-term growth and greater agility in today’s evolving insurance landscape. “We’ve been working hard for the past year on our strategy and are very excited about our future,” said Rob Jacques, president and CEO. “The key is now to execute effectively, and this structure we believe best positions us to do that.”...Show more

West Bend announces leadership realignment and Emery promotion

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West Bend Insurance Company was recently named a Top Workplace in Southeastern Wisconsin and Madison! This is the 14th consecutive year West Bend has been recognized as a Top Workplace! West Bend was ranked second for companies with 500 or more employees on Milwaukee Journal Sentinel’s Top Workplaces in Southeastern Wisconsin list and fourth on Wisconsin State Journal’s list of Madison Top Workplaces with 100-299 employees based in the Madison area. The Madison office also received a special award for management. Employee feedback is the sole basis for determining which employers make these lists and receive special recognition awards. Through a confidential survey administered by Energage LLC, employees are asked questions that measure six key themes that drive the workplace experience, including being fairly valued, respected and supported, enabled to grow, closely aligned, empowered to execute, and engaged. We sincerely thank our associates for continuing to make West Bend a Top Workplace!...Show more

West Bend named a Top Workplace for 14th consecutive year

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West Bend is excited to share that Tom Kluxdal has joined our team as vice president of claims! Tom will be instrumental in guiding our Claims division and advancing our corporate strategy. Tom is an innovative leader with two decades of experience in the insurance industry. He has a strong track record of building client solutions; leading high-performance teams across various lines of business, including workers’ compensation, auto, and property liability; and driving improvements in operations, profitability, and customer satisfaction. His expertise spans claim management, strategic planning, process improvement, and change leadership. Tom has a bachelor's degree in Business Administration from Hamline University in St. Paul, Minnesota. Dave Ertmer, chief operating officer, shared, “I’m very excited to have Tom on our team and I know that he’ll be a great fit for our organization.”...Show more

New vice president of claims joins West Bend Insurance Company

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West Bend is proud to announce the addition of two new officers to its leadership team. Dee Brown joins as senior vice president and chief human resources officer, and Bob Cataldo joins as vice president and chief investment officer. Both will play key roles in advancing West Bend’s corporate strategy. Dee Brown brings more than 25 years of human resources expertise to her new role. Previously, she served as chief human resources officer at Covenant Living Communities & Services, one of the nation’s largest not-for-profit retirement living organizations. Dee holds a bachelor’s degree in Organizational Leadership and a master’s degree in Organizational Development, both from Roosevelt University. She’s also SHRM-SCP® certified. Passionate about community service, Dee serves on the board of directors for Ronald McDonald House Charities of Chicagoland & Northwest Indiana. Bob Cataldo has more than 30 years of investment management experience, including most recently, 11 years with UFG Insurance (United Fire). Bob has a bachelor’s degree in Economics from the University of Notre Dame and an MBA from Drake University. He’s also earned the Chartered Financial Analyst (CFA®) designation. He’s active in his Iowa community, serving on the boards of trustees for Mercy Medical Center and Brucemore, a historic mansion and estate, and volunteering at school activities. ...Show more